FAQs

Frequently Asked Questions

Here are the answers to our customer’s most frequently asked questions.

About Merocanvas

What sets Merocanvas apart from other art services?

What makes us different from other art galleries is our unique skill in making old photos look like emotional works of art. We’re great at combining several pictures into one beautiful painting. At Merocanvas, we pay a lot of attention to the small details, so our paintings not only looks like the person but also bring back all those feelings and memories.

Where are you based in?

We are based in Satghumti, Thamel, the vibrant heart of Kathmandu. Thamel is renowned as the city’s tourist hub, known for its diverse shopping, dining, and nightlife options. Our location in Thamel adds an extra layer of charm and convenience to your experience.

What types of portraits do we offer?

At Merocanvas Art Gallery, we offer a diverse range of portrait options to cater to your unique preferences and needs.

Portrait Paintings: Whether you desire a portrait of yourself, a couple, your family, or even a beloved pet, our team is skilled at bringing out the unique qualities and personality of the individuals in the artwork.

Wedding Paintings: Commemorate your once-in-a-lifetime moment with a custom wedding painting. These artworks immortalize the joy and love experienced during your wedding ceremony, allowing you to relive those cherished memories every time you gaze upon your personalized masterpiece.

Single Bride and Groom Paintings: Celebrate the beauty of the bride and groom with individualized portrait paintings that highlight their unique personalities, capturing the essence of their special day. These paintings are a perfect way to remember the magic of your wedding.

Old Photo Restoration Paintings: Transform your precious old photographs into breathtaking works of art. It’s a beautiful way to honor the past while adding a touch of artistic touch.

Compilation Paintings: Merge different photos of various individuals into a single canvas, creating a meaningful and heartwarming piece that celebrates your relationships and connections. This type of portrait allows you to capture the bond between family members, friends, or loved ones in a single captivating canvas.

Royal Paintings: Elevate your portrait to a regal level by adding royal attire or placing the subject in a majestic backdrop. These paintings exude sophistication and grandeur, offering a unique and elegant twist on traditional portraiture.

Charcoal sketch: Charcoal sketches are a timeless and expressive medium known for their bold and dramatic contrasts. We can create captivating charcoal sketches that capture the essence and character of the subject, whether it’s an individual, a couple, or any other subject matter you have in mind.

Portrait Prices & Payments

How much does a custom portrait painting cost?

The cost of a custom portrait painting varies depending on several factors, including the size of the painting, number of person in the painting the complexity of the photo, and the painting medium. To get a personalized quote for your specific project, please contact us, and we’ll be happy to assist you.

Can I get a price estimate before placing my portrait painting order?

Yes, just send us the photo and the size you prefer and we will reach out with details about your pricing. You can request a price estimate by filling out our online form or contacting our customer support team.

What are your payment methods?

We accept fonepay, esewa, direct bank transfer. You can choose the payment method that suits you best.

Do I need to make an advance payment when placing a portrait painting order?

Yes, we require a 50% advance payment when you place an order for a custom portrait painting at Merocanvas. This advance payment ensures that your painting is ordered and that we allocate the necessary resources to bring your vision to life.

painting and mediums

What painting mediums do we offer?

At Merocanvas, we take pride in offering a diverse selection of painting mediums such as:

Acrylics: This is our most popular choice for their versatility and rapid drying time. They offer a vivid and expansive color palette, making them an ideal medium for those seeking vibrant and expressive artworks with quick turnaround times.

Oil painting: This medium provides a timeless and classic appeal. Renowned for its rich, deep colors and the ability to blend seamlessly on the canvas, oil paintings create a sense of depth and luminosity that many artists and art enthusiasts cherish.

Charcoal sketches: This medium provides a unique and expressive medium. These sketches helps to capture the essence of the subject with bold and dramatic contrasts.

What are the differences between acrylic and oil painting?

The choice between acrylic and oil painting depends on your artistic goals and preferences.

Acrylic paint dries relatively quickly, which can be advantageous for artists looking for a faster turnaround. In contrast, oil paint dries slowly, allowing for more extensive blending and layering. Oil paints tend to have richer and more vibrant colors, while acrylics offer a wide range of colors but may appear slightly less intense when dry. Due to its slow drying time, oil paint allows for seamless blending of colors on the canvas, while acrylics are better suited for layering and texture.

Are there any additional costs associated with choosing a specific painting medium?

Yes, the prices for our custom artwork do vary depending on the chosen painting medium. Oil paintings are slightly more costly than acrylics, primarily due to the use of high-quality oil paints and the longer time required for drying and layering. On the other hand, charcoal sketches are generally more affordable than paintings.

Are the paintings durable, and is there any chance the paintings would fade with time?

Our paintings are coated with a protective layer of varnish. This varnish not only enhances the visual appeal of the painting but also provides a safeguard against dust, moisture, and minor wear and tear.

When it comes to the issue of fading, our varnish and pigment choices are carefully selected to minimize the risk. Proper care, such as keeping your artwork away from direct sunlight and extreme humidity, can further extend its lifespan.

Turnaround/ Shipping

How is the shipping cost calculated within Nepal?

The shipping cost for portrait paintings within Nepal is calculated based on factors such as the size and weight of the artwork, as well as the destination. We aim to provide reasonable and transparent shipping rates.

What is the estimated delivery time for orders within Nepal?

Normally, it takes 3-4 days to deliver your paintings within Nepal. You will receive an estimated delivery timeframe with your order confirmation.

Do you offer international shipping for portrait paintings?

Yes, we offer international shipping for our portrait paintings. We are delighted to share our art with customers worldwide and ensure it reaches you safely, regardless of your location.

What is the shipping and packaging process?

For international orders, we carefully package the artworks in bubble wrap and other protective materials to ensure they arrive in pristine condition. We work with trusted international shipping carriers to deliver your artwork securely to your location. The shipping cost will be calculated based on the destination and the size of the artwork.

How long does it typically take for an international order to be delivered?

It takes around 10-15 days to deliver a painting outside Nepal. The delivery time for international orders can vary depending on the destination country and customs clearance processes.

Order Process

How do I order?

To begin the process, you will have to fill out our online order form. This form will gather essential details such as your photo, portrait preferences, contact, and any other details via this form: merocanvas.com/orderform

How long does it take to complete my painting?

Normally, we take around 7-10 days to complete a painting. The timeframe can vary depending on factors such as artwork complexity and delivery location. We’ll provide you with an estimated delivery timeframe when you place your order, ensuring you’re informed throughout the process.

What is the painting process at Merocanvas?

Our painting process is a thoughtful, step-by-step approach to ensure your complete satisfaction.

The process begins when you submit a online form. You’ll provide details such as your desired size of the artwork, reference pictures, number of person in the painting, and other additional requirements.

After we finalize the details of your project, we’ll request a 50% advance payment. Then our team of skilled artists gets to work.

At a certain stage of the painting process, we’ll send you a progress update. This is where you get to see how your artwork is taking shape. It’s also an opportunity for you to provide feedback or request changes if necessary.

Your feedback is communicated directly to our artists, who are committed to making the requested changes to ensure your complete satisfaction.

Once you’re entirely satisfied with the final artwork, we complete the finishing touches. Your artwork is then carefully packaged to ensure it arrives at your doorstep in pristine condition.

Photo Editing & Painting Process

Can I choose the background I want for my portrait?

Yes, you can choose the background you desire for your merged portrait. Whether it’s a specific location, a meaningful setting, or a custom backdrop, simply let us know your preferences during the editing process. We will work closely with you to ensure that the selected background complements the overall theme and vision of your artwork.

Can we remove backgrounds, other elements from a photo?

Yes, absolutely! Whether it’s removing backgrounds, unwanted objects, or even other people in the background, we have the expertise to make these adjustments while ensuring the final result appears seamless and natural, tailored to your specific requirements.

Can we merge different individuals into a painting?

At Merocanvas, we can merge different individuals into a single canvas through our photo editing and painting services. Simply upload the photos to us, and once the editing is complete, we’ll begin the painting process, ensuring a beautiful and cohesive final result.

Artist

Who are the artists behind Merocanvas?

Our team of artists at Merocanvas consists of highly skilled and professional artists who are proud to call Nepal their home. They are passionate individuals dedicated to transforming your visions into stunning works of art.

Do your artists specialize in specific styles of art or mediums?

Yes, our team comprises artists with diverse specialties, allowing us to cater to a wide range of artistic styles and mediums. Whether you prefer realistic portraits, contemporary abstract art, our artists can bring your vision to life in your chosen style and medium.

Refund & Return Policy

Do you have a cash refund policy?

No, we do not have a cash refund policy for portrait painting orders. Once an order has been placed and the advance payment received, we commit our resources, including paints, canvas, and the artist’s time, to commence work on your painting. As a result, it is not feasible to offer cash refunds.

General Questions

Do you offer any discounts?

Yes, we do! At Merocanvas, we appreciate the importance of celebrating special moments and holidays with art. As a result, we offer discounts during select significant holidays such as Father’s Day, Valentine’s Day, and other occasions. These promotions provide an opportunity for our clients to enjoy our custom paintings and portraits at a more budget-friendly price while still receiving the same exceptional quality and craftsmanship. Be sure to keep an eye out for our holiday discounts to make your art-inspired celebrations even more memorable.

Is there any way to get a discount or cashback offer?

Absolutely! You can actually receive cashback if you engage in one of our cashback programs known as “Mero Cashback.” Here’s how it works:

To be eligible for Mero Cashback, you’ll need to have to follow a few steps.

First, fill out a basic form provided to you by our customer support team. This form helps us identify your purchase and prepare for the cashback process.

When you receive your painting, share your experience with us by writing a Google review with a photo of the painting

Second, capture a reaction video unpacking your painting.

Once you have your Google review and reaction video ready, send them to us via the provided submission method.

After we receive your submission, you will receive a cashback as a token of our appreciation for your active participation.

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